Privacy Policy

The following Privacy Policy governs the online information collection practices of Neuro Revolution International Pvt Ltd (“Company,” “we,” “us,” or “our”). It outlines the types of information we gather while you use our website https://neurorevolutioninternational.com (the “Site”) and our Autism and ADHD therapy services (“Services”), and how we use that information.

This Policy is intended to comply with India’s **Digital Personal Data Protection Act, 2023 (DPDP Act)**, and — because our Services are open to families from India and abroad — also addresses relevant rights under the EU **GDPR** and the U.S. **CCPA** for visitors covered by those laws.

**Purpose and Scope:** This Policy applies primarily to information we collect online, but may also apply to data you provide offline (for example, over the phone, via WhatsApp, or in person at our clinic).

By using our Site or Services, you consent to the practices described here.

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## 1. Who We Are

Neuro Revolution International is a therapy center based at:
**1, Laxmi Vilas Rd, Bhosale Nagar, Hadapsar, Pune, Maharashtra, India**

For any questions, requests, or concerns about this Privacy Policy or your personal data, you may contact our designated Grievance/Data Protection Contact at:
**Email:** nriadmin@neurorevolutioninternational.com
**Phone:** +91 932 267 2088

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## 2. Information We Collect

We may collect different data from or about you depending on how you interact with our Site and Services.

### 2.1 Information Provided When You Contact or Enrol With Us
**Inquiry and booking information:** When you fill out a contact form, call, email, or message us to book an appointment, we collect your name, phone number, and email address.

**Child and family information:** When enrolling a child in our Services, we collect the child’s name, age, and relevant developmental or family history.

### 2.2 Sensitive Health and Developmental Information
As a therapy provider, we collect and process information that is sensitive in nature, including:
– Clinical assessment results (e.g., ISAA, Vineland Social Maturity Scale, Vanderbilt ADHD Diagnostic Rating Scale, Reflex Integration Assessment)
– Therapy session notes and progress records
– Diagnostic and developmental history relevant to your child’s care

This information is collected solely to design, deliver, and improve your child’s therapy plan, and is handled with additional safeguards described in Section 4 (Children’s Personal Data) and Section 10 (Data Security).

### 2.3 Data Collected Through Automated Means
**System data:** Technical information about your device — such as device type, operating system, browser type, and IP address — collected when you visit our Site. This helps us understand traffic patterns and improve the Site’s performance. Collection may vary depending on your device and browser settings.

**Cookies and tracking technologies:** See Section 9 (Cookies, Analytics, and Third-Party Services) below for details.

### 2.4 Data Collected From Third-Party Tools
**WhatsApp Chat Widget:** If you start a conversation through our Site’s WhatsApp chat feature, your phone number and message content are processed by WhatsApp/Meta under their own privacy policy, in addition to being received directly by us.

**Google Maps:** If you interact with an embedded map to find our clinic location, Google may collect data about that interaction (see Section 9.2).

### 2.5 Communications
Records of your emails, calls, and messages with our team, kept for continuity of care and administrative purposes.

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## 3. How We Use Your Information

We use the information we collect to:
– Respond to inquiries and schedule appointments
– Conduct clinical assessments and deliver personalized therapy services
– Maintain accurate treatment and progress records for your child
– Communicate with you regarding appointments, therapy plans, and billing
– Improve our Website and Services
– Comply with applicable legal and regulatory obligations

**We do not use your child’s health or developmental information for marketing or advertising purposes, and we do not sell personal data to third parties.**

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## 4. Our Policy Concerning Children and Their Data

**Unlike a general-purpose website, our Services are directly and intentionally provided to children** — this is core to who we are, not an edge case, and we design our data practices around that fact rather than treating children’s data as an afterthought.

– We process a child’s personal data, including sensitive health and developmental information, **only with the verifiable consent of a parent or legal guardian**, obtained at the time of enrollment or first engagement with our Services.
– Parents/guardians may access, correct, or request deletion of their child’s personal data at any time by contacting us using the details in Section 1.
– We do not use children’s data for targeted advertising, behavioral profiling, or any purpose unrelated to their therapy and care.
– A child’s data is used **solely** to provide and improve their therapy, communicate with their parent/guardian, and meet legitimate administrative, billing, or legal record-keeping obligations.
– If a parent/guardian withdraws consent, we will stop processing the child’s data for any purpose beyond what is legally required for record retention (see Section 8).

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## 5. Who Has Access to Your Data Within Our Organization

Access to your and your child’s data is limited to staff who need it to provide care, manage appointments, or handle billing — for example, therapists directly involved in your child’s care, front-desk/administrative staff, and clinic leadership. Staff are trained on confidentiality obligations and only access information relevant to their role, on a need-to-know basis.

## 6. Third-Party Service Providers (Subprocessors)

We use a limited number of third-party services to help operate our Site and Services. These providers only receive the minimum information necessary to perform their function, and do not have permission to use it for their own purposes.

| Service Provider | Purpose | Data Involved |
|—|—|—|
| Google Analytics | Website traffic analysis | Device/browser info, IP address (no health data) |
| Google Maps | Clinic location display | Map interaction data |
| WhatsApp Business (Meta) | Patient communication | Phone number, message content |
| [Hosting Provider — Hostinger] | Website hosting | Site data, form submissions |
| [Email/SMS provider – Google] 

We do not sell your personal information to any third party, and we do not permit our service providers to use your data for their own marketing purposes.

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## 7. Sharing of Information

We do not sell your personal data. We may share information only in the following limited circumstances:

– **With your consent** — e.g., if you ask us to share therapy records with another healthcare provider or school.
– **Service providers** — third parties who help us operate (e.g., appointment scheduling software, IT/hosting providers, payment processors), bound by confidentiality obligations.
– **Legal requirements** — where required by law, regulation, court order, or to protect the safety of a child or others.
– **Business transfers** — in the event of a merger, acquisition, or sale of assets, subject to continued protection of your data under this Policy or an equivalent one.

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## 8. Data Retention

We retain personal and health-related data only for as long as necessary to:
– Provide ongoing therapy services,
– Comply with applicable medical record-keeping and legal requirements, and
– Resolve disputes or enforce our agreements.

we retain different categories of data for different periods of time depending on the type of data, the category of user and the purposes for which we collected the data for example:   Enabling continued use of the site

  Honoring opt-out requests

  Processing refunds

  Understanding site traffic

  Detecting abuse or illegal activity

  Meeting legal, tax, or accounting requirements

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## 9. Cookies, Analytics, and Third-Party Services

Our Website may use cookies and similar tracking technologies to:
– Understand how visitors use our Website
– Improve website performance and content

You can control or disable cookies through your browser settings. Disabling cookies may affect some Website functionality.

### 9.1 Google Analytics
We use **Google Analytics** to understand how visitors interact with our Website, including pages viewed, time on site, and general geographic location (derived from IP address). Google Analytics collects data via cookies and similar technologies.

– Google may process this data in accordance with the [Google Privacy Policy](https://policies.google.com/privacy).
– You can opt out of Google Analytics tracking by installing the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout).
– We do not use Google Analytics to collect or process any health, therapy, or assessment-related information about you or your child — only general website usage data.

### 9.2 Google Maps
Our Website embeds or links to **Google Maps** to help visitors locate our clinic. When you interact with an embedded map, Google may collect data about that interaction in accordance with its own [Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms).

### 9.3 Consent for Cookies (EU/UK Visitors)
If you are visiting our Website from the European Economic Area, UK, or Switzerland, we obtain your consent before setting non-essential cookies (such as Analytics cookies), in line with Google’s EU User Consent Policy. You can manage or withdraw your consent at any time via our cookie consent banner

## 10. Data Security

We implement reasonable technical and organizational safeguards — including secure hosting, restricted access to records, and staff confidentiality practices — to protect personal and health information from unauthorized access, disclosure, alteration, or loss.

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

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## 11. Your Rights

### 11.1 Rights Under the DPDP Act (India)
Subject to applicable law, you (or a parent/guardian on behalf of a child) have the right to:
– **Access** the personal data we hold about you or your child
– **Correct** inaccurate or incomplete data
– **Withdraw consent** for further processing (where consent is the basis for processing)
– **Request deletion** of personal data, subject to our legal and record-keeping obligations
– **Lodge a grievance** with our designated contact (Section 1), and escalate to the relevant Data Protection Board if unresolved

### 11.2 Rights Under the GDPR (EU/UK Visitors)
If you are located in the EU, UK, or EEA, you additionally have the right to:
– **Access** — obtain a copy of your personal data and related information
– **Rectification** — have inaccurate or incomplete data corrected
– **Erasure** — request deletion of data no longer necessary for the purpose it was collected
– **Restrict processing** — limit how we process your data in certain circumstances
– **Object to processing** — where we rely on legitimate interest as our legal basis

### 11.3 Rights Under the CCPA (California Residents)
If you are a California resident, you have the right to:
– **Know** what categories of personal information we collect and request a copy
– **Deletion** of personal information we hold about you
– **Non-discrimination** — we will not penalize you for exercising your rights
– **Opt-out** — we do not sell personal information, so there is nothing to opt out of in this regard

To exercise any of these rights, please contact us using the details in Section 1. We will respond within a reasonable time frame as required by applicable law.

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## 12. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media, YouTube, Google Maps). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies separately.

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## 13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will indicate the most recent revision. Continued use of our Website or Services after changes are posted constitutes acceptance of the updated Policy.

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## 14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

**Neuro Revolution International**
1, Laxmi Vilas Rd, Bhosale Nagar, Hadapsar, Pune
Phone: +91 932 267 2088
Email: nriadmin@neurorevolutioninternational.com